FAQ
Where and How Is Your Jewelry Made?
Idil Laslo pieces are handcrafted in our Istanbul atelier. Most of the production takes place in our own studio, while for specialized techniques required by a particular design, we collaborate with experienced artisans from Istanbul’s Grand Bazaar.
Each piece goes through many stages that require time, attention, and craftsmanship, from the initial shaping of the metal to the final finishing touches. We carefully select our materials and natural gemstones, remain closely involved throughout the production process, and individually inspect each finished piece according to our own quality standards.
Our production is neither mass-produced nor standardized. Each design follows its own making process, shaped by the techniques and craftsmanship it requires. By the very nature of working by hand, every piece may carry subtle individual variations. As a result, the piece you receive may differ slightly from the example shown in the product photographs.
This is part of what gives each Idil Laslo piece its individual character. Its value lies not only in the materials used, but also in its design, the thinking and the craftsmanship behind it, the time it takes to make, and the care devoted to every detail.
How Long Does It Take to Prepare an Order?
Preparation times are the same for domestic and international orders and may vary depending on the piece:
- Standard orders are dispatched within 5–10 business days.
- Made-to-order pieces are dispatched within 14 business days.
- Bespoke pieces have individual production times depending on the design and craftsmanship required.
These timeframes refer to production and preparation before dispatch. Delivery time after dispatch varies depending on the destination and shipping service.
If your order is intended for a special date or you require expedited production, please contact us before placing your order.
Do You Ship Within Türkiye and Internationally?
Yes. All orders are dispatched from Istanbul, Türkiye, and we ship both domestically and worldwide.
Orders within Türkiye are currently shipped via Yurtiçi Kargo. International orders are sent with tracking via UPS, FedEx, or another trusted shipping partner, depending on the destination.
The carrier and delivery time may vary according to the destination country and the contents of the order.
Who Is Responsible for Customs Duties and Import Taxes?
For international orders, any customs duties, import taxes, or other local charges imposed by the destination country are the responsibility of the recipient.
For orders to the United States, where applicable, shipments are sent DDP (Delivered Duty Paid), with applicable duties handled as part of the shipping process.
As customs regulations vary by country, we recommend checking the current import requirements in your destination country before placing an order.
Can I Change or Cancel My Order?
If you would like to change or cancel your order, please contact us within 24 hours of placing it.
Once production has begun, changes or cancellations may no longer be possible for bespoke, personalized, or made-to-order pieces.
Do You Accept Returns and Exchanges?
Yes. You may request a return or exchange within 14 days of receiving your order.
Items must be unused, undamaged, and returned complete in their original packaging.
For hygiene reasons, earrings, as well as bespoke, personalized, or custom-sized pieces, are not eligible for return or exchange.
Return and exchange shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Once your return has been received, the piece will be inspected to ensure that it meets the return conditions. If approved, the refund will be initiated within 10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment method.
To request a return or exchange, please contact us at info@idillaslo.com.
What If There Is a Production Issue With My Piece?
If you believe there is an issue with your jewelry related to its production, please contact us.
Once the piece has been inspected in our atelier, if the issue is found to be production-related, the necessary repair or replacement will be carried out at no additional cost.
What If My Order Is Damaged During Shipping?
If your order arrives damaged or you experience another issue with the delivery, please contact us as soon as possible.
Each case will be reviewed individually, and the appropriate next steps will be determined based on the shipment and the condition of the piece.
Can I Add Gift Wrapping and a Personal Note?
Yes. We can prepare your order as a gift and include a personal message. Simply add your message in the “Notes” section when placing your order.
For orders marked as gifts, the invoice will not be included inside the package.
Can I Commission a Bespoke Piece?
Yes. For bespoke design enquiries, please contact us at info@idillaslo.com or by phone.
The design details, materials, production time, and pricing will be determined according to the individual project.
JEWELRY CARE
How Should I Care for and Clean My Jewelry?
To preserve the surface and finish of your jewelry for as long as possible, we recommend avoiding direct contact with perfume, creams, cosmetics, cleaning products, and other chemicals.
We recommend removing your jewelry before showering, swimming, exercising, or going to the beach. Chlorine, salt water, sand, intense heat, and sudden changes in temperature may affect metal surfaces, enamel, and natural gemstones.
When not being worn, store your pieces separately in individual pouches or a soft-lined jewelry box to prevent them from rubbing against one another. Chains are best stored fastened and laid flat to help prevent tangling.
Use a soft cloth to gently clean your jewelry. Pieces featuring gemstones, enamel, patina, or special surface finishes should not be exposed to harsh chemicals, abrasive cleaning products, or ultrasonic cleaners.
How Should I Care for Gold-Plated Jewelry?
Gold plating naturally wears over time with use. Its longevity can vary depending on how frequently a piece is worn, friction, exposure to water and cosmetics, and individual skin characteristics.
To help preserve the plating, we recommend limiting contact with water, perfume, creams, cosmetics, and cleaning products, and avoiding excessive friction.
Gold-plated pieces can be replated for a fee when needed. The required work and cost will be determined after the piece has been inspected in our atelier.
Can Natural Gemstones Vary in Color?
Yes. Natural gemstones may show subtle variations in color, tone, texture, and natural characteristics. These variations are part of the individual character of each stone and, in turn, each finished piece.
We take care to represent our gemstones as accurately as possible in our product photography; however, due to their natural characteristics, the stone in the piece you receive may vary slightly from the one shown.
Do You Offer Care and Repair Services?
Yes. We offer care, repair, and, when required, replating services for Idil Laslo pieces.
The work required and any applicable fees will be determined after the piece has been inspected in our atelier. Shipping costs are the responsibility of the customer.
For care or repair enquiries, please contact us at info@idillaslo.com.
